Description
Return Policy
Refund Policy
Thank you for shopping at VCshoes. Our online shop provides unique fashion products from our independent designers, backed by high quality material and reliable production. Our production team inspect each product before packaging to make sure it meets our dispatch standards.
If you are not entirely satisfied with your purchase, our refund policy is valid for up to 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange and you will only be issued store credit.
Refunds will also not be accepted if items are not in their original condition, with tags attached (including the cotton dust bag).
EXCHANGES/RETURNS
We offer 30 days to return your items by from date of receiving, as long as the items are still in their original condition and tags still attached.
Please note we do not cover returns postage.
It can take up to 5 business days for your return to be processed by the warehouse and once it has we will process the refund back to the original payment method.
Once you receive this email, it can take up to 5 business days for the funds to reach your account, depending on your payment provider.
ORDER CANCELLATION
We offer a full refund if the order is cancelled within 24 hours of your purchase. Please submit a help query to sophia@vcshoes.com if you decide to cancel your order. For orders cancelled after 24 hours of purchase, but have not yet been shipped we will offer a partial refund, after charging a 15% cancellation fee. We will NOT accept a cancellation request once the order has been shipped.
CONTACT US
If you run into any further issues, feel free to email us at sophia@vcshoes.com
Shipping Policy
Processing Time
After your payment is authorized and verified, Orders are processed within 3 business days. This is just an estimate and doesn't include weekends or holidays.
Delivery Time
Free Standard Shipping deliver time 12-20 business days
Shipping Costs
Standard shipping: Free
Duties and Taxes
You may need pay for Local Customs Import Tariffs, it's determined by local law. Usually it will be on behalf of the charges by the courier company, if the courier company charged you, please ask them for the reason.
Want to contact us? You can send mail to sophia@vchoes.com